Return, Exchange, and Refund Policy

Effective Date: February 21, 2023

Thank you for choosing Transfer Superstars. We're committed to your satisfaction. If you're not entirely pleased with your purchase, we're here to help. Please review our policy on refunds, returns, and exchanges.

Definitions:

  • Company: Kureiji, Inc., located at 1442 Chico Ave, South El Monte, CA 91733.
  • Goods: Items offered for sale on our website.
  • Order: Your request to purchase Goods from us.
  • Service: The website through which the Goods are sold, accessible at Transfer Superstars.
  • You: The individual or entity purchasing Goods from us.

Order Cancellation:

  • You can cancel your Order within 14 days, provided the artwork has not yet been approved.
  • To cancel, please send a clear statement to support@transfersuperstars.com. We will process your reimbursement within 14 days via the original payment method, without any additional fees.

Conditions for Returns & Exchanges:

  • Goods must have been purchased within the last 14 days.
  • Custom-made or clearly personalized Goods are not returnable.
  • We reserve the right to refuse returns that do not meet these conditions.
  • Only regular-priced items may be refunded. Sale items are not eligible for refunds, unless required by law.

Returning Goods:

  • You are responsible for the cost and risk of returning Goods to us at the address above.
  • We recommend using an insured and trackable mail service, as we cannot issue refunds for items lost or damaged in transit without proof of delivery.

Contact Us: For questions or concerns, reach out via:

We're here to ensure your experience with Transfer Superstars exceeds your expectations.