Privacy policy

Effective Date: February 26, 2026

Last Updated: February 26, 2026 — Governed by the laws of the State of California.

This Privacy Policy explains how Transfer Superstars (“Company,” “We,” “Us”) collects, uses, shares, and protects your personal information when you visit transfersuperstars.com or place an Order. By using our Website, you agree to the practices described in this Policy.

1. Information We Collect

1.1. Information You Provide Directly

Account & Order Information: Name, company name, email address, phone number, billing and shipping address, and payment information.
Artwork & Files: Design files, images, and artwork you submit for production.
Communications: Messages or emails you send to our support team.
Business Information: For wholesale accounts, business name, EIN, and credit application details.

1.2. Information Collected Automatically

Usage Data: Pages visited, time on site, links clicked, browser type, device type, and IP address.
Cookies & Tracking: See our Cookies Policy for full details.
Transaction Data: Order history, purchase amounts, and payment method type (not full card numbers).

1.3. Information from Third Parties

Payment processors (Shopify Payments, Stripe, PayPal) for transaction processing
Shipping carriers for order fulfillment and tracking
Analytics providers (Google Analytics) for Website performance data
Social media platforms if you interact with us through those channels

2. How We Use Your Information

Process and fulfill your Orders, including production and delivery
Communicate with you about your Orders, account, and support requests
Send transactional emails (Order confirmations, shipping notifications)
Send marketing communications if you have opted in (you may opt out at any time)
Manage wholesale accounts and credit terms
Improve our Website, products, and services
Detect and prevent fraud, chargebacks, and unauthorized activity
Comply with legal obligations, including California law requirements

3. How We Share Your Information

3.1. We do not sell your personal information to third parties.

3.2. We may share your information with:

Service Providers: Shopify, payment processors, shipping carriers, email platforms, and analytics providers, solely to operate our business.
Legal Compliance: Government authorities or courts when required by law or to protect our legal rights.
Business Transfers: In connection with a merger or acquisition, subject to the buyer assuming obligations under this Policy.

4. California Privacy Rights (CCPA / CPRA)

Under the California Consumer Privacy Act (Cal. Civ. Code § 1798.100 et seq.) and CPRA, California residents have the following rights:

4.1. Right to Know

You may request disclosure of the categories and specific pieces of personal information we have collected, the sources, the business purpose, and the third parties with whom we share it.

4.2. Right to Delete

You may request deletion of your personal information, subject to exceptions such as where retention is required to complete a transaction or comply with law.

4.3. Right to Correct

You may request correction of inaccurate personal information we hold about you.

4.4. Right to Opt-Out of Sale/Sharing

We do not sell or share personal information for cross-context behavioral advertising. If this changes, we will provide notice and an opt-out mechanism.

4.5. Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights.

4.6. Right to Limit Sensitive Personal Information Use

You may direct us to limit our use of sensitive personal information to only what is necessary to provide the requested service.

4.7. How to Submit a Request

Submit a verifiable consumer request to support@transfersuperstars.com or (626) 988-8820. We will respond within 45 days as required by law.

5. Data Retention

We retain your personal information as long as necessary for the purposes described in this Policy, including legal, accounting, or reporting requirements. Order records are typically retained for a minimum of seven (7) years.

6. Data Security

6.1. We implement commercially reasonable technical and organizational security measures, including SSL encryption, access controls, and secure payment processing.

6.2. Payment information is processed through PCI-DSS compliant processors. We do not store full credit card numbers on our systems.

6.3. No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies. For full details, see our Cookies Policy.

8. Marketing Communications

8.1. With your consent, we may send promotional emails. You may opt out at any time by clicking “Unsubscribe” in any marketing email or contacting us directly.

8.2. Even if you opt out of marketing emails, we will continue to send transactional emails related to your Orders.

9. Children’s Privacy

Our Website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we discover we have collected such information, we will delete it immediately. Contact us at support@transfersuperstars.com if you believe this has occurred.

10. Changes to This Policy

We may update this Privacy Policy at any time. We will notify you of material changes by posting the updated Policy with a new “Last Updated” date and, where appropriate, by email notification.

Contact & Privacy Requests

📍 1442 Chico Ave, South El Monte, CA 91733

📞 (626) 988-8820 — Mon–Fri, 9AM–4PM PST

📧 support@transfersuperstars.com

Country/region